Last Updated: August 15, 2026
At Greynite Nutrition, we are committed to delivering genuine, quality products to our customers. Please read the following Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
Returns or replacements are accepted only in the following cases:
- The product received is damaged, defective, or physically tampered with.
- The wrong product, flavour, size, or quantity has been delivered.
- The product received is materially different from what was ordered.
- The package is damaged during transit, and the product inside is affected.
For hygiene, safety, and product-quality reasons, opened, used, consumed, or tampered nutritional supplements cannot be returned or exchanged unless the product was received damaged or defective.
2. Return Request Period
Customers must contact us within 48 hours of delivery to report any issue.
For damaged, incorrect, or defective orders, customers should provide:
- Order number
- Clear photographs/videos of the package and product
- Description of the issue
- Unboxing video, wherever available
Failure to report an issue within the specified period may result in the return/replacement request being declined.
3. Non-Returnable Products
The following products are generally non-returnable:
- Opened or used supplements
- Products with broken or removed seals
- Products damaged after delivery due to improper storage or handling
- Products without their original packaging, labels, or accessories
- Products purchased during clearance or final-sale offers, where specifically mentioned
4. Return & Replacement Process
Once we receive your request, our team will review the information provided. If the return is approved, we will provide instructions for returning the product.
After receiving and inspecting the returned product, Greynite Nutrition may provide a replacement, store credit, or refund, depending on the nature of the issue and product availability.
Do not send any product back without prior approval from our customer-support team.
5. Refund Policy
If a refund is approved, the applicable amount will generally be refunded to the original payment method used for the order.
Refund processing time may vary depending on the payment gateway, bank, or financial institution. Shipping or delivery charges may not be refundable unless the return is due to an error attributable to Greynite Nutrition.
For Cash on Delivery (COD) orders, customers may be required to provide valid bank/payment details for processing an approved refund.
6. Cancellation
Order cancellation may be requested before the order is dispatched. Once an order has been shipped, cancellation may not be possible, and the customer may need to follow the applicable return procedure.
7. Damaged Package
If the outer package appears severely damaged or tampered with at the time of delivery, customers are advised to record an unboxing video and contact us immediately.
8. Exchanges
Product exchanges are subject to product availability and approval. Exchanges are not guaranteed for reasons such as change of mind, flavour preference, or personal preference after delivery.
9. Customer Support
For returns, replacement, refund, or order-related assistance:
Call: 8178741087
WhatsApp: 9389408087
Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM
Sunday: Closed
We reserve the right to verify every return/refund request and reject claims that do not meet the conditions of this policy.
Greynite Nutrition reserves the right to modify or update this Return & Refund Policy at any time without prior notice.